Please inspect your order upon delivery or collection and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Sometimes during the delivery process these items and packages can become damaged. We do our best to package our items as safely as possible so that they arrive in the same state as they leave our store. Unfortunately, we cannot accept returns on clearance items or gift cards. Please get in touch if you have questions or concerns about your specific item. This policy outlines below the circumstances and processes that follow for damaged, defective, missing and cancelled pre-orders for Table Top Warfare in-store and online.Ĭertain types of items cannot be returned, like wearable merchandise, hazardous materials, flammable liquids, or gases. Table Top Warfare do not offer refunds on the basis change of mind so please choose carefully. If you have opted to click & collect a pre-order product then you will receive an email on the day of release stating that it is awaiting collection. If you have any questions regarding the shipment of an order containing a pre-ordered product then please contact us. Orders made containing pre-ordered products are subject to our Pre-order Policy. If we are not certain that your order will reach you through another person claiming to be there to pick it up for you, we hold the right to keep your order until confirmation can be made. If anyone other than yourself will be collecting your order, please leave a note or contact the chosen store ahead of time. If you have made a Click & Collect order and are waiting to hear back from the store around whether it is ready or not, then feel free to contact us. Click and Collect orders will always be ready within 24-hours.
We endeavor to have your orders picked and ready for collection within an hour, however from time-to-time delays do occur. For no charge you can order your products and come and collect them in-store. We offer the choice of Click & Collect in our stores. If you have waited 24-hours and are yet to receive an update from the store surrounding your shipment, then please contact us. We may experience up to a 24-hour delay in shipping some orders. We will do our best to have your orders packed and shipped on the same day they are ordered, if the order is completed by 10AM. Standard shipping is a flat rate of $10 for Australia wide shipping while Express shipping is a flat rate of $18 Australia wide. We offer two delivery methods throughout our checkout process. We will endeavor to pack and ship your orders as quickly and efficiently as we can so you can spend more time playing with your purchases rather than waiting for them!
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